Thanks for choosing Lush Beauty Studio!
We can’t wait to see you!
When you book a service with us at Lush, we begin preparing for your appointment right away. We ensure your chart is ready, product is ordered, and that appointment time is reserved just for you. Please understand that when you cancel or reschedule at the last minute, we are most likely unable to fill that spot. These policies are simply put in place to ensure fairness, respect, and professionalism within our clinic.
We know your time is valuable and we always want to make sure we have plenty of time to see your beautiful faces! We know you also value the time and effort invested by our team and we want to be able to continue to give you the absolute best service and experience possible.
Please refer to our cancellation/no-show policy prior to reserving your appointment. Scheduling an appointment is considered your acceptance of this policy.
Our goal is to always make our clients feel comfortable, heard, and excited to be here! To ensure we always have plenty of time for your specific treatments and/or questions, appointments are always required. You have the option of booking online or by contacting us via phone, email, or social media messaging. We encourage you to schedule appointments well in advance, especially prior to major holidays and/or important events.
Please be advised that upon scheduling, you will be required to provide a credit or debit card number to hold your appointment time. You will see a fee of $50 listed next to each appointment type; however, your card will not be charged at the time of booking. It is simply used to reserve your appointment time and will only be charged in the event of a late cancellation or no-show.
Our clients are the most important part of our practice. Our appointments are reserved just for you and we try to accommodate everyone to the best of our abilities! All of our policies are designed so that we are able to provide the best possible service and experience for both our established and future clients. Please understand that if you forget to cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and other clients miss the opportunity to receive their services.
As a courtesy to our providers, and to other clients, we kindly ask that you notify us no less than 24 hours in advance should you need to cancel or reschedule your appointment. If an appointment is cancelled in less than 24 hours of the initial appointment time, a $50 non-refundable cancellation fee will be issued. Additionally, clients who miss their appointments by default of a no-call/no-show will be issued a $100 non-refundable fee.
If you arrive to your appointment more than 10 minutes past the originally scheduled time, depending on the service, we may require you to reschedule to avoid impacting other appointments that day.
Although we make every effort to keep our website and social media platforms updated, please note that prices and services are subject to change at any time.
We love having you as a client, but we do reserve the right to refuse service at any time, to anyone, for any reason if deemed necessary.
***Emergency situations will be evaluated on a case-by-case basis.***
As a courtesy to our clients, we send out a text message and email reminder approximately 24 hours prior to your scheduled service. If you choose not to provide us with a cell phone number or email address, we are unable to offer you a reminder, and you are responsible for being aware of your appointment. Should the appointment reminder system fail for any reason, it is still your responsibility to manage your appointment and adhere to the cancellation policy.
Please always feel free to call or message us if you need any clarification or confirmation regarding your upcoming appointments.
We get it - things such as heavy traffic, accidents, road work, etc. happen! Most of the time, we are able to offer a 10-minute grace period from the start of your appointment; however, this is completely dependent on the treatment that is scheduled and how soon the next appointment is.
If you are more than 10 minutes late for your appointment, there is a chance that we may need to either cut your treatment short, or you may be asked to reschedule for another time. If your appointment needs to be rescheduled, you will still be responsible for the $50 late cancellation fee, as our ‘late cancellation and no-show policy’ states. We appreciate your cooperation in helping things run smoothly for everyone!
Our goal is to always go above and beyond for our clients! If, for any reason, you feel there is something we could have done better, please kindly and constructively let us know. While we do not love letting you down or getting complaints, your feedback is essential for the growth of our small business. Please don’t hesitate to call us at 715.298.9997, email us at thelushbeautystudio@gmail.com, or message us on social media!
If you’ve had a positive experience with us at Lush, we would love if you would consider leaving us a review on Google so that others like you can find us! We are so grateful for all of our amazing clients who allow us to get to do what we love every single day!
